Privacy Policy

Welcome to Simply Upscale ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This privacy policy explains what information we collect, how we use it, and what rights you have in relation to it when you visit our website or use our upscaling services.

Information We Collect

• Account Information: We collect your email address when you sign in using our passwordless authentication system.
• Payment Information: If you choose a premium plan, your payment details are handled securely by our payment processor (Stripe). We do not store your credit card information on our servers.
• User Content: We securely process the images you upload for the explicit purpose of upscaling them.
• Usage Data: We automatically collect standard technical data when you visit the site, such as your IP address, browser type, and operating system. This is used for security, rate limiting, and ad serving.

How We Use Your Information

We use the information we collect primarily to provide, maintain, and improve our services. Specifically, we use your data to:

• Create and manage your account.
• Process the images you upload for upscaling.
• Process payments and manage your subscription.
• Prevent fraud, monitor security, and enforce rate limits.
• Serve personalized and non-personalized advertisements (via Google AdSense).

Third-Party Advertising

We use third-party advertising companies, including Google AdSense, to serve ads when you visit our website. These companies use cookies (such as the DoubleClick cookie) to serve ads based on your prior visits to our website or other websites on the internet. You may opt out of the use of the DoubleClick cookie for interest-based advertising by visiting Google's Ads Preference Manager.

Data Retention & Storage

We employ secure cloud storage providers and partner AI inference APIs to process and store your data. We respect your privacy and do not retain images indefinitely.

For free tier users, all uploaded originally and generated upscaled images are automatically set to expire and are deleted permanently from our servers after 14 days.

Premium users may retain images longer according to their active subscription status.

Cookies and Local Storage

We use minimal cookies and local storage primarily to facilitate the passwordless authentication routing and to serve advertisements securely. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent, although some features of the service may not function properly without them.

Third-Party Services

In order to provide our service, we share necessary data with trusted third-party sub-processors, including payment processors, authentication providers, and secure AI computation providers. These third parties are bound by strict data processing agreements and are not permitted to use your data for any other independent purpose.

Your Rights

You have the right to access, update, or delete the personal information we have collected. If you wish to delete your account, request data removal, or have any other questions regarding your privacy, please reach out to us directly at [email protected].